Dataco Utility Services Streamlines Mobile Work Order Management with Flowfinity
Metering and disconnection service provider boosts productivity in the field and improves customer service
VANCOUVER, British Columbia, July 10, 2012 - Flowfinity Wireless Inc., a proven provider of enterprise mobile apps for business process automation, today announced the publication of a case study that describes how Dataco Utility Services has achieved cost savings and improved customer service with a Flowfinity mobile solution for work orders and dispatch.
Dataco Utility Services saw the opportunity to automate a manual dispatch system previously used to coordinate technicians in the field who provide metering and disconnection services for major utilities companies. The manual, phone-based system often required field staff to wait on hold to receive and report on jobs, causing inefficiencies.
With Flowfinity software, Dataco has automated dispatch and job reporting on field technicians’ smartphones. Technicians receive work orders on their mobile devices, and use Flowfinity mobile forms to report on the actions completed in the field with accurate meter readings and exact service times.
Information submitted to head office is now pre-formatted for reporting, resulting in immediate updates for clients. With this system, Dataco has achieved a competitive advantage by boosting productivity in the field, reducing the workload on their administrative office, and delivering high-quality, cost effective service.
“Our customers are so happy with how fast we turnaround data to them now. With Flowfinity, we are able to provide immediate status reports,” said Leanne Rasberry, Operations Manager, Dataco Utility Services. “Our field technicians really like how efficient the Flowfinity solution made them.”
For more information visit www.flowfinity.com/customers/dataco.
Flowfinity provides a proven, fully customizable solution for building enterprise mobile apps without programming. Since 2000, Flowfinity has helped leading companies across industries empower their mobile workforces in order to enhance productivity, engage management, and improve business insight through all areas of the organization. By making it easy and fast to mobilize day-to-day business processes on Android, iPhone, iPad and BlackBerry tablets and smartphones, Flowfinity enables mobile teams to access, report, and share information when and where they need to. Top global brands in CPG and other industries rely on Flowfinity software as the standard technology for automating critical business processes. For more information, visit http://www.flowfinity.com.