Hank’s Plumbing Boosts Revenue with Mobile Work Order Management from Flowfinity
Plumbing, HVAC and gasfitting company replaces paper forms with mobile apps to manage invoicing, dispatch, and inventory
VANCOUVER, British Columbia, Oct. 24, 2012 - Flowfinity Wireless Inc., a proven provider of enterprise mobile applications, today announced that Calgary-based Hank’s Plumbing replaced paper forms with Flowfinity software on their field technicians’ smartphones for better management of time and materials.
Using Flowfinity software, Hank’s Plumbing customized a work order management system that keeps track of inventory, customers, invoicing, dispatched calls, and information about the commercial buildings they service.
Field technicians can access the system and input data from mobile forms within the Flowfinity app on their smartphones. This has sped up the invoicing process and eliminated the need to interpret and enter handwritten invoices into the system.
“Our technicians no longer have to think about a specific labor rate or discount for a specific customer,” says Michael Edworthy, Operations Manager. “Now all they have to do is add the parts used and the number of hours of labor, and the app calculates everything automatically.”
Staff at the office enter work orders and dispatch calls directly to field technicians’ smartphones using Flowfinity. Overall, the amount of administrative time surrounding each service call has been reduced. This has allowed Hank’s Plumbing to respond to customer requests faster and increase the number of closed calls per day.
“Flowfinity is so scalable, it keeps us organized, and it really allows us to grow,” says Edworthy. “Our revenues are up 25%, profits are up, and we’re doing more activity now. Overall Flowfinity has been a perfect fit for us.” More information is available in a case study at http://www.flowfinity.com/customers/field-service-apps-hanks-plumbing.aspx.
Flowfinity provides a proven, fully customizable solution for building enterprise mobile applications without programming. Since 2000, Flowfinity has helped leading companies across industries empower their mobile workforces in order to enhance productivity, engage management, and improve business insight through all areas of the organization. By making it easy and fast to mobilize day-to-day business processes on Android, iPhone, iPad and BlackBerry tablets and smartphones, Flowfinity enables mobile teams to access, report, and share information when and where they need to. Top global brands in CPG and other industries rely on Flowfinity software as the standard technology for automating critical business processes. For more information, visit http://www.flowfinity.com.