City of Cincinnati Improves Efficiency and Cuts Costs with Flowfinity Mobile Field Service Solution
New case study reveals how enterprise mobile app provider helps Cincinnati's Wastewater Collection Division reduce operational costs, improve customer service
VANCOUVER, British Columbia, Nov. 20, 2013 - Flowfinity Wireless Inc., a proven provider of enterprise mobile apps, today released a new case study that describes how the City of Cincinnati has implemented Flowfinity software to manage and track the activities of its 150 field technicians. Flowfinity provided a flexible mobile platform that enabled the city to create guided field service apps to replace paper forms and laptops in the field.
The city's Wastewater Collection Division was looking to address the challenges of missing and inaccurate information gathered in the field, issues with usability of legacy software applications, and the difficulty with efficiently staffing a 24-hour call center to handle customer service requests. With Flowfinity, the division has realized over $150,000 of savings and expects to reduce administrative tasks by 30% to achieve more value for labor dollars spent.
Flowfinity was selected for its depth of functionality to meet all of the city's requirements for security, automating workflows, capturing data, and creating and modifying apps without programming. The ability for the business unit to easily create or modify apps with limited IT involvement was an important requirement because business processes can change often due to government and permit regulations.
"At the Metropolitan Sewer District of Greater Cincinnati, we are looking at how we can leverage technology to create efficient processes, improve customer service and provide better value to our customers,” said Mike Pittinger, Wastewater Collection Superintendent. “Flowfinity guides our employees through complex situations in a simple step by step process. It ensures that they capture critical information and take appropriate action, which allows us to better manage our teams and assets and provide enhanced customer service.”
For more information about Flowfinity and to read the case study, visit: http://www.flowfinity.com/customers/field-service-management-mobile-solution-city-of-cincinnati.aspx.
Flowfinity provides a proven, fully customizable solution for building enterprise mobile apps without programming. Since 2000, Flowfinity has helped leading companies across industries increase productivity, engage management, and improve business insight through all areas of the organization. By making it easy and fast to mobilize day-to-day business processes on smartphones and tablets, Flowfinity enables mobile teams to access, survey, report, and share information when and where they need to. Top global brands in consumer goods and other industries rely on Flowfinity software as the standard technology for automating critical business processes. For more information, visit http://www.flowfinity.com.