Flowfinity differentiates us from our competitors by giving us accountability and due diligence back to our clients. We develop long-term relationships with our clients, and they appreciate that we have become more productive and effective with the resources we have.
Company Size: SMB
Industry: Property Management
Function: Workforce management, dispatch, work orders, timesheets
Flowfinity Property Management Apps Deliver Cost Savings at CML Properties
CML Properties is an established property management company serving high quality commercial, residential and strata properties. Until recently, the company was using a carbon-copy paper work order system to track the property maintenance and repair work they perform for their clients.
Previously, the CML Properties team would spend time in daily meetings distributing and signing off on timesheets and work order forms. Approving, collating, and entering this information into spreadsheets took a significant amount of time. To keep a complete record of work performed, timesheets would also have to be photocopied several times and the relevant line item highlighted for each client.
"It was a very inefficient, time consuming way of handling workforce management," said Craig McIntyre, Property Manager at CML Properties. "The field technicians were filling in paper timesheets and our accounting people had to collate all that information and generate invoices from those pieces of paper."
CML Properties looked for a mobile solution that would reduce paperwork, improve productivity in the field, and save hours of administrative time in the office.
CML Properties deployed Flowfinity for mobile dispatch, work orders, timesheets, and support for quick access to company information on mobile devices. Flowfinity was selected for its flexibility to adapt to the property management company's specific business requirements.
"I looked for other applications in the marketplace, but I couldn't find anything that suited our needs as a property management company," said McIntyre. "What attracted me to Flowfinity was the ability for us to customize mobile workflows to reflect the way we do business."
The company's field technicians now submit job reports and timesheets from their mobile devices - a mix of employee-owned and corporate-owned iPhone, Android, and BlackBerry smartphones. The information is sent to a database where it can be accessed immediately in the office or from mobile devices, delivering real-time visibility into daily field operations.
With Flowfinity software, CML Properties has:
- Eliminated 2 staff meetings every week
- Reduced invoicing time from 1.5 days to half an hour
- Improved productivity and accountability in the field
- Gained competitive advantage
- Improved customer service
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