With this shift to an electronic workflow system, we gained a lot of advantages like having a central dispatch and being able to go back to the field and easily find what the last technician worked on.
Cinema Technology Service Provider Streamlines Work Order Management
Company Size: SMB
Industry: Cinema Technology
Function: Field Service Management
"We've seen a distinct improvement in productivity with the technicians
entering their activities 'on-the-go' as the work happens."
- Kevin Eagle, Principal, Cinematronix
Cinematronix is the largest provider of technical services and equipment for commercial cinemas in Canada. They are directly involved with more than 2000 screens across the country and play a leading role in digital technology in support of commercial cinema exhibitors.
With the growth in its business, the company needed a better way to manage technicians in the field. The existing paper system used to report on their jobs and activities was causing delays and required too much administrative overhead.
Cinematronix selected Flowfinity to implement a mobile solution to report on time and materials, integrate with existing payroll and billing systems, and provide real-time information about activities in the field.
Since implementing Flowfinity, Cinematronix has increased revenues and improved margins through:
- Accelerated the billing cycle and increased revenue
- Increased field staff productivity
- Improved customer service
- Reduced errors and administrative overhead
- Improved consistency in job reporting and activity tracking
In conversation with Kevin Eagle, Principal at Cinematronix, he explains why Cinematronix chose Flowfinity software and how it has impacted the business.
What challenges were you facing previously?
At the time we were using a paper and spreadsheet system for managing the activity of satellite technicians and materials used on jobs across the country. Handling the paperwork was labor-intensive, and we were seeing a lot of inconsistency in job reporting.
Some technicians would type their reports into spreadsheets and email them in, while others would use our manual triplicate carbon copy system, keeping one copy of the job report and giving the other copies to the cinema and our head office.
The paper system had inherent delays and resulted in errors. Quite a bit of time was spent keying in data from the paper forms, and time had to be spend interpreting and clarifying handwritten reports. We also had to make time-consuming phone calls to technicians to coordinate activities.
There were times when revenue was lost or delayed because tickets were left open for weeks or months. It was evident that we needed a better system.
Why did you choose Flowfinity?
The ability to customize workflow was an important requirement. We had a lot of options when setting up our solution because the software is so customizable. Going through our paperwork, I was able to identify common service items that we do on a regular basis and pre-populate lists and forms with those items, which saves time in the field. I liked the fact that Flowfinity gave the option to be managed in-house instead of in the cloud. Flowfinity also had a visible track record with existing industry references.
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