Flowfinity Coronavirus (COVID-19) Response

Mar 12, 2020

By Sean King


Flowfinity Coronavirus (COVID-19) Response

With the coronavirus (COVID-19) situation developing quickly, we believe it's important to be open and transparent about how Flowfinity is responding to the outbreak.

Our top priority is the health and safety of our employees and providing service to our customers. We have taken the following precautionary steps to ensure we can provide uninterrupted customer support while protecting the health of our employees during an escalating outbreak.

In addition to official guidelines regarding containment from the CDC and Health Canada, we have put the following procedures in place:

  • Flowfinity is fully supportive of remote work styles, and we have expanded our remote work program to encourage key staff from all business units to perform their duties outside of the office to avoid face-to-face contact and reduce the risk of multiple infections in our workforce.
  • We are limiting all non-essential business travel and monitoring all government travel advisories.
  • To provide continuity of cloud service to customers, Flowfinity has multiple server locations that provide data and service redundancy in the case of a localized outage or quarantine.
  • We understand that our clients may be facing similar choices during the current outbreak. As a result, we would like to extend an open invitation to consult with our Customer Support team if you need guidance in amending business processes to allow for more remote work and automation during the current situation.

Tips for Individuals Working Remotely

1. Establish new routines

We all have established workplace routines, from coffee breaks to lunch to team meetings.

These routines are useful for ensuring a balance between both productivity and relaxation throughout your workday. When working from home your normal routines will be disrupted, but it's important to establish new routines that help to keep the brain engaged, dedicate set times for breaks or team conference calls, and stick to your schedule.

2. Create a dedicated workspace, but don't be afraid to move

It's important that your new workspace is clear of distractions and reinforces the idea that this is now a space for 'work.'

If you have a room you can dedicate to act as your office that's great, but even if you don't just be sure to clear enough space and dedicate a 'workspace' to allow you to remain focused on your job activities.

3. Stretch and exercise

Use the flexibility of remote work to stay active, creating new routines to keep fresh and alert. Whether you get up a go for a walk at lunch or prefer to stretch out at home, physical activity will keep you attentive and engaged.

4. Don't get distracted by personal devices

When you are working remotely, it can be harder to control the urge to take too many 'breaks' and time can quickly slip by. Make sure you are working in an environment that isn't too distracting and allows you to be at your very best.

So perhaps avoid the television for company and place personal devices out of arms reach.

5. Keep talking

One downside of switching to remote work can be that communication between colleagues can falter. It's important from both a business and personal point of view that you continue to keep connecting with your coworkers to share information, keep each other motivated, and to provide opportunities to keep interpersonal relationships strong.

Aim to have several phone/video calls with colleagues every day, and set regular times for team meetings.

Tips for organizations enabling remote work

1. Ensure your employees are empowered for remote work with suitable equipment including laptops and mobile devices. It's also equally important that employees have access to a reliable internet connection, without this collaboration becomes harder.

2. Implement an online meeting platform such as GoToMeeting, Zoom, or Microsoft Teams to facilitate regular 'face to face' communication. These platforms not only allow employees to communicate effectively between each other, they play a vital role in ensuring managers can continue to personally engage and motivate employees.

3. Provide VPN access, virtual remote desktops or a secure business process application, such as Flowfinity, to provide secure remote access to systems and information.

4. Replace your paper forms and spreadsheets with digital business processes and structured databases. Custom business process applications that rely on relational databases will cope well with many users working remotely, avoiding data duplication or loss.

5. Use data visualization tools, such as interactive dashboards, to provide a real-time insight into operations and monitor productivity across your remote workforce.

If you have any further questions or concerns regarding our coronavirus preparedness or would like advice on a mitigation plan of your own please contact us.

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